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Exchanges and Returns

Change of mind purchases

We are happy to offer 100% money back guarantee to all customers for change-of-mind purchases.

The product returned must be received:

  • In original condition unworn
  • Unused and undamaged with all tags
  • Labels and protective packaging intact with original accessories cloth and case with copy of original purchase receipt detailing order information and customer’s information. (Can be a screenshot of purchase order information)

Exchanges are available for full-priced products only.

bird & hill.® will not be responsible for the costs associated with returns, shipping or import fees associated with the return.

We recommend selecting a traceable shipping carrier.

Please note you have 3 days from the delivered date for change of mind purchases.

Email us on: customerservice@birdandhill.com

 

Order discrepancies or damaged products

You must notify bird & hill.® via email within 3 days of receiving the item. Please include a description of the issue, order number, and a photograph of the product. 

Email us on: customerservice@birdandhill.com

The returned product must be received:

  • In original condition unworn
  • Unused with all tags
  • Labels and protective packaging intact with original accessories cloth and case with a copy of original purchase order and customer information.

 

Note: We are not responsible for products delivered to an incorrect address supplied by the sender. Please check your shipping info twice. Change of address must be within 5 hours of purchase, so we can correct it for you.

 

Contact us for more information on returns procedure.